CDK Global Deploys New and Enhanced Customer-Centric Dealer Service Model
Proactive Engagement and Data Insights Hallmarks of Customer Success
“After talking to our dealers and listening carefully to their needs, we
agreed it is time to forge a new path where our customer service is
Success Advocates Proactively Engage Dealers
In addition to the existing CDK global dealer service team, the core of the new model is deployment of a dedicated team of Customer Success Advocates and Performance Management Team. This entire team is committed to helping dealers optimize the use of their CDK-provided systems to obtain better business results. The charter of these Customer Success Advocates is to proactively work with dealers at every step of the customer relationship, aligning to their business priorities and helping unlock more value for the dealer.
More Data for Dealer Insight
Along with this enhanced customer-centric dealer service model and
larger service team, CDK is launching a new Customer Success Dashboard
which will link dealer business priorities and performance KPIs to
adoption, service and system usage information. With proactive and
expert help from a dedicated
Service Hours Expanded 30 Percent
With the new Customer Success model, CDK has expanded its support hours to align with dealer hours, including weekends and most holidays. Now, dealers can connect with the CDK service team any day of the week and during expanded business hours.
The new expanded service delivery model with Customer Success Advocates and the Customer Success Dashboard will be provided as part of the CDK customer relationship; there will be no added charge for these services. While it is currently being piloted by several dealers, a full rollout of this enhanced dealer service model will begin in mid-year and continue in a phased approach until all of CDK dealer customers are served by the model.
“The Customer Success model we are deploying is a markedly different
approach to dealer service…one that is data-driven and proactive,” said
Dealers can learn more about the Customer Success expanded service model
and the Customer Success Dashboard by visiting the
With more than