"CDK Global Integrates With Lyft to Offer Alternative Transportation Option to Thousands of U.S. Auto Dealerships via Fortellis Automotive Commerce Exchange™ Platform"
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By integrating Lyft’s Concierge web-based ride-dispatching platform with the CDK Dealer Management System (DMS) through the revolutionary Fortellis Automotive Commerce Exchange™ platform, dealer service departments will be able to easily dispatch
While hundreds of dealerships leverage Concierge to dispatch
“By leveraging our Lyft Concierge solution, dealerships can reduce customer wait times and liability insurance costs while increasing repair order throughput and improving general customer satisfaction,” said Ben Sternsmith, area vice president at Lyft Business. “We are pleased to integrate Lyft Concierge directly into the dealership’s software through the Fortellis platform, which will improve both dealership efficiencies and the customer experience.”
In addition to the enhanced customer satisfaction that comes from having a
- Reduced transportation costs – eliminate shuttle and rental costs, supplement loaner fleet.
- Lower insurance costs – Liability insurance savings are realized since
Lyftcovers every passenger up to $1Mwith liability insurance.
- Saved time – Significantly reduced customer wait times at the dealership, and greatly reduced staff time and resources coordinating transportation.
- Improved customer experience - Reduced wait times has been reported as a primary driver of increased customer satisfaction.
- Increased revenue potential – More service throughput and repair orders due to availability of customer transportation.
- Increased productivity – Integrated right into workflows.
- Seamless ride cost reimbursement from OEMs for warranty work.
“This is an excellent example of the value of the Fortellis platform – to bring companies together to quickly create a better customer experience and positively impact dealers’ bottom lines,” said
About Fortellis Automotive Commerce Exchange™ Platform
Fortellis is a technology platform that enables the automotive industry to leverage, build, innovate and integrate solutions and workflows to transform business. The Fortellis platform—with its Developer Network and Marketplace--connects software developers, OEMs and dealers so they can create new and unique experiences efficiently and seamlessly. Visit fortellis.io to learn more.
With more than
About Lyft Business
Thousands of organizations partner with Lyft Business to move the people they care about—from employees and customers, to patients, travelers, and more. Together, we design transportation experiences and programs that drive your business forward, reward your people, and ultimately upgrade your experience. To learn more about Lyft Business, visit: https://www.lyft.com/business.
CDK Global Contacts:
Investor Relations Contact:
Katie Coleman, 847-485-4650
Roxanne Pipitone, 847-485-4423
Rob Duda, 908-347-1243